Welcome to Hotel Coal Capital. This Booking Policy outlines the terms and conditions governing room reservations, banquet bookings, restaurant reservations, and event bookings made through our website, telephone, email, WhatsApp, or directly at the hotel.

By making a reservation with Hotel Coal Capital, you agree to the following booking terms.

1. Reservation Confirmation

  • All bookings are subject to availability.
  • A reservation is considered confirmed only after receiving an official confirmation from Hotel Coal Capital.
  • The hotel reserves the right to accept or decline any booking request at its sole discretion.
  • Guests are advised to verify all booking details upon receiving the confirmation.

2. Guest Information

To complete a reservation, guests may be required to provide:

  • Full Name
  • Mobile Number
  • Email Address
  • Check-in & Check-out Dates
  • Number of Guests
  • Room Preference
  • Special Requests (if any)

Guests are responsible for ensuring that all information provided is accurate and complete.

3. Identity Verification

As per Government of India regulations, every guest must present a valid government-issued photo identity proof at the time of check-in.

Accepted identity documents may include:

  • Aadhaar Card
  • Passport
  • Driving Licence
  • Voter ID
  • Government-issued Identity Card

The hotel reserves the right to refuse accommodation if valid identification is not produced.

4. Check-in & Check-out

Check-in Time: 12:00 PM

Check-out Time: 11:00 AM

Early check-in and late check-out requests are subject to room availability and may attract additional charges.

5. Advance Payment

  • Certain bookings may require an advance payment to secure the reservation.
  • Banquet and event bookings generally require advance confirmation.
  • Booking confirmation may be withheld until the required advance payment has been received.

6. Room Allocation

  • Rooms are allocated based on availability at the time of check-in.
  • While every effort is made to accommodate room preferences, specific room numbers or views cannot be guaranteed.
  • Hotel management reserves the right to upgrade or change room allocations due to operational requirements.

7. Occupancy Policy

  • Guests must book rooms according to the permitted occupancy limits.
  • Additional guests may require prior approval and may be subject to applicable charges.
  • Children and extra bedding policies may vary depending on the room category.

8. Banquet & Event Bookings

Reservations for the Banquet Hall and IRIS Banquet are accepted subject to venue availability.

Guests are encouraged to finalise the following details in advance:

  • Event Date
  • Expected Number of Guests
  • Seating Arrangement
  • Catering Requirements
  • Decoration Preferences
  • Audio-Visual Requirements
  • Event Schedule

Any additional services requested after confirmation may be subject to availability and additional charges.

9. Restaurant Reservations

Guests are encouraged to reserve tables in advance for:

  • Family Gatherings
  • Corporate Lunches
  • Private Dining
  • Birthday Celebrations
  • Group Bookings
  • Rooftop Dining

Reservations help us provide the best possible dining experience.

10. Booking Modifications

Guests may request changes to:

  • Check-in or Check-out Dates
  • Room Category
  • Guest Details
  • Banquet Date (subject to availability)
  • Event Requirements

Modification requests are subject to availability and hotel approval.

11. Cancellation & Refund

All cancellations and refund requests shall be governed by the hotel’s Refund & Cancellation Policy.

Guests are advised to review the applicable cancellation terms before confirming their reservation.

12. No-Show Policy

Failure to arrive on the confirmed check-in date without prior notice may result in cancellation of the reservation.

The hotel reserves the right to release the reserved room or venue for other guests in such cases.

13. Special Requests

Guests may request additional services such as:

  • Early Check-in
  • Late Check-out
  • Extra Bed
  • Airport/Railway Transfer Assistance
  • Room Decoration
  • Special Meal Arrangements
  • Event Decoration

All special requests are subject to availability and cannot be guaranteed unless confirmed by the hotel.

14. Group Bookings

Special terms and conditions may apply for:

  • Corporate Groups
  • Wedding Guests
  • Tour Groups
  • Conference Delegates
  • Educational Tours
  • Social Events

Our reservations team will provide customised booking assistance for group reservations.

15. Hotel Rights

Hotel Coal Capital reserves the right to:

  • Refuse or cancel any booking in exceptional circumstances.
  • Modify room allocation due to operational requirements.
  • Cancel reservations in the event of force majeure, government restrictions, technical failures, or safety concerns.
  • Refuse accommodation to guests violating hotel policies or applicable laws.

16. Contact Us

For reservations, booking modifications, or assistance, please contact:

Hotel Coal Capital
Vikash Nagar, Matkuria, Near Hyundai Showroom
Dhanbad, Jharkhand – 826007, India

Phone: +91 88777 88771

Email: info@hotelcoalcapital.com

Thank You

Thank you for choosing Hotel Coal Capital. We are committed to providing a smooth booking experience, comfortable accommodation, and exceptional hospitality. We look forward to welcoming you and making your stay or event truly memorable.