At Hotel Coal Capital, we are committed to protecting the privacy and personal information of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a reservation, or use our services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Postal Address
  • Identity Details (where required during check-in)
  • Payment Information (processed securely through authorised payment providers)

Booking Information

  • Check-in and Check-out Dates
  • Room Preferences
  • Number of Guests
  • Special Requests
  • Event or Banquet Booking Details

Website Information

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited
  • Cookies and Usage Data

2. How We Use Your Information

Your information may be used to:

  • Process room and banquet reservations
  • Confirm bookings and send notifications
  • Respond to enquiries
  • Provide customer support
  • Improve our services and website
  • Maintain hotel security
  • Comply with legal and regulatory requirements
  • Share promotional offers (only with your consent where require

3. Information Sharing

Hotel Coal Capital does not sell, rent, or trade your personal information.

Your information may only be shared with:

  • Government authorities when legally required
  • Payment gateway providers
  • Technology partners supporting our website or booking systems
  • Law enforcement agencies as required by applicable laws

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information against unauthorised access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

5. Cookies

Our website may use cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyse website traffic
  • Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, social media platforms, or booking partners. Hotel Coal Capital is not responsible for the privacy practices or content of these external websites. We encourage users to review the privacy policies of any third-party websites they visit.

7. Children’s Privacy

Our website is not intended to collect personal information from children without the consent of a parent or legal guardian.

8. Guest Responsibilities

Guests are requested to provide accurate and complete information while making reservations or submitting enquiries. Providing false or misleading information may result in cancellation of bookings or refusal of services.

9. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of your information where legally permissible
  • Withdraw consent for marketing communications

Requests may be submitted using the contact details provided below.

10. Changes to this Privacy Policy

Hotel Coal Capital reserves the right to modify or update this Privacy Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

We encourage visitors to review this page periodically.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Hotel Coal Capital
Vikash Nagar, Matkuria, Near Hyundai Showroom
Dhanbad, Jharkhand – 826007, India

Phone: +91 88777 88771

Email: info@hotelcoalcapital.com

Your Privacy Matters

Hotel Coal Capital values your trust and is committed to maintaining the confidentiality, integrity, and security of your personal information. We appreciate the opportunity to serve you and remain dedicated to providing a safe and secure hospitality experience.