At Hotel Coal Capital, we value our guests and strive to provide transparent booking policies. Please read our Refund & Cancellation Policy carefully before confirming your reservation for rooms, banquet halls, restaurant events, or any other services.

1. Room Reservation Cancellation

  • Cancellation requests must be made through the same channel used for the booking or by contacting the hotel’s reservation team.
  • Cancellation requests are subject to the terms and conditions applicable to the selected booking plan.
  • Any cancellation charges, if applicable, will be communicated at the time of cancellation.
  • Failure to check in without prior cancellation may be treated as a No-Show, and the booking may be cancelled without any refund.

2. Refund Policy

  • Refunds, if applicable, will only be processed after verification and approval by Hotel Coal Capital.
  • Refunds will be made through the original mode of payment wherever possible.
  • Processing time for approved refunds may vary depending on the payment method and banking procedures.
  • Convenience charges, payment gateway charges, or third-party booking fees, if any, may be non-refundable.

3. Non-Refundable Bookings

The following bookings are generally non-refundable:

  • Promotional or discounted bookings.
  • Special festive or holiday packages.
  • Group bookings under special agreements.
  • Corporate bookings with customised terms.
  • Bookings marked as “Non-Refundable” at the time of reservation.

Guests are advised to carefully review the booking terms before confirming their reservation.

4. Banquet & Event Cancellation

  • Banquet, wedding, reception, conference, and event bookings may require an advance payment to confirm the reservation.
  • Cancellation of banquet or event bookings must be requested in writing or through the official contact details of the hotel.
  • Advance amounts paid towards banquet bookings may be adjusted or forfeited depending on the cancellation date, event preparations, and applicable booking terms.
  • Expenses already incurred for decoration, catering, entertainment, or customised event arrangements may not be refundable.

5. Restaurant Reservations

  • Restaurant reservations may be cancelled or modified by informing the hotel in advance.
  • For private dining events, group bookings, or special arrangements requiring advance preparation, cancellation charges may apply.

6. Booking Modifications

Guests may request changes to:

  • Check-in or Check-out Dates
  • Room Category
  • Number of Guests
  • Banquet Date (subject to availability)
  • Event Requirements

All modification requests are subject to availability and approval by Hotel Coal Capital.

7. No-Show Policy

If a guest fails to arrive on the scheduled check-in date without prior notice, the booking may be considered a No-Show.

In such cases:

  • The reservation may be cancelled automatically.
  • The room may be released for other guests.
  • Refund eligibility, if any, will be governed by the applicable booking terms.

8. Hotel Cancellation Rights

Hotel Coal Capital reserves the right to cancel or modify any reservation due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Government regulations
  • Technical failures
  • Safety or security concerns
  • Force majeure events
  • Operational emergencies

In such cases, guests will be informed promptly, and suitable alternatives or refunds (where applicable) will be considered.

9. Refund Processing

Where a refund is approved:

  • Refunds will be processed using the original payment method, wherever possible.
  • Processing times depend on banking institutions and payment service providers.
  • Guests should retain their booking confirmation and payment receipt until the refund process is complete.

10. Contact for Cancellations & Refunds

For cancellation requests or refund-related enquiries, please contact:

Hotel Coal Capital
Vikash Nagar, Matkuria, Near Hyundai Showroom
Dhanbad, Jharkhand – 826007, India

Phone: +91 88777 88771

Email: info@hotelcoalcapital.com

Important Notice

  • Guests are encouraged to carefully review the booking terms before making any reservation.
  • Hotel Coal Capital reserves the right to amend this Refund & Cancellation Policy at any time without prior notice.
  • The latest version of this policy published on the hotel’s website shall prevail.

We appreciate your understanding and thank you for choosing Hotel Coal Capital. We look forward to welcoming you and providing a comfortable, memorable, and enjoyable hospitality experience.